FAQ
Frequently Asked Questions
Product
At CulturalSaree.com, we offer a wide variety of sarees, including:
- Banarasi Silk Sarees
- Pure Silk Sarees
- Cotton Sarees
- Georgette Sarees
- Designer Sarees
- Casual and Formal Sarees
We have options for every occasion, from traditional weddings to everyday wear.
Buying a saree from us is simple and hassle-free. Just browse our collection, select your preferred saree, and click on “Add to Cart.” Proceed to checkout and follow the steps to complete your purchase.
Yes, you can! We offer a premium collection of silk sarees that you can buy silk saree online. Our silk sarees are crafted from high-quality fabrics and are available in various designs to suit your style.
We recommend dry cleaning for silk and Banarasi sarees to maintain their delicate fabric and design. For cotton and casual sarees, you can follow the care instructions provided with the saree, but generally, they can be hand-washed or machine-washed in cold water.
For formal events and weddings, we recommend our Banarasi Silk Sarees or Pure Silk Sarees, which offer a blend of elegance and tradition. For casual outings or daily wear, you can opt for our lightweight cotton or georgette sarees. Our website’s detailed descriptions can help you choose based on fabric, style, and occasion.
Sarees typically come in one size, approximately 5 to 9 yards long, allowing for customization in the way they are draped. We also provide an unstitched blouse piece with each saree, which can be tailored to your size.
Contact
You can reach our customer service team via email at Contact@culturalsaree.com or by calling our helpline at +91-9336626928 We are available24/7, to assist you with any inquiries or issues.
you encounter any issues with your order, such as incorrect products, damage, or delays, please contact us immediately at our Email: Contact@culturalsaree.com or Whatsapp us at 9336626928 or call us at +91-936626928. Our team will assist you in resolving the issue as quickly as possible.
We strive to respond to all customer inquiries within 24-48 hours, depending on the volume of requests. For urgent matters, we recommend calling our helpline during business hours.
Currently, we only ship within India. However, if you have any questions or inquiries from abroad, you can still contact us via email at Contact@culturalsaree.com or whatsapp or call at 9336626928, we will do our best to assist you.
If you experience any technical issues or problems with our website, please contact our technical support team at contact@culturalsaree.com, and we’ll resolve the issue promptly.
We value your feedback! You can send your suggestions or feedback to contact@culturalsaree.com. We always appreciate hearing from our customers to help us improve our services.
Shipping & Returns
Yes, we provide shipping across India. No matter where you are located, we ensure that your saree reaches you securely and on time.
If your package is delayed, please contact us at contact@culturalsaree.com or call +91-9336626928 and we will assist you in tracking and resolving the issue.
Delivery typically takes 5-7 business days within India. You will receive tracking details once your order has been dispatched. We strive to ensure timely delivery of your order.
Kindly Note:
The customer can choose to cancel an order any time before it’s dispatched. The order cannot be canceled once it’s out for delivery.Order cancellations can only be made within 24 hours of placing the order. After this period, cancellations are not permitted, especially for Banarasi sarees. Please contact our customer service team as soon as possible if you need to cancel an order.
The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.
In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
CulturalSaree reserves the right to accept the cancellation of any order. CulturalSaree also reserves the right to waive off or modify the time window or cancellation fee from time to time.
For Handwoven Products, fabrics are pure and present the finest quality, they require careful handling. We mostly have one of each kind at a time. Consequently, we don’t take returns and exchange of products unless in extreme & exceptional circumstances.
To start a exchange, you can contact us at contact@culturalsaree.com Please note that return will need to be sent to the following address: Salarpur sarnath varanasi 221007
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@culturalsaree.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.If you receive a damaged or defective saree, please contact us at contact@culturalsaree.com within 24 hours of receiving your order, with pictures of the damage. We will assess the situation and provide a resolution, such as a replacement or refund, if applicable.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.At CulturalSaree.com, we have a no return policy for our Banarasi sarees due to their delicate craftsmanship. Once a Banarasi saree is purchased, it cannot be returned or exchanged. Please review the product details and images carefully before making your purchase.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@culturalsaree.com.
Yes, our Banarasi sarees are not eligible for return or exchange due to their intricate craftsmanship. Please review your selection carefully before purchasing.
If you receive a damaged or incorrect product, please within 24 hour after the delivery contact us at contact@culturalsaree.com with photos of the item and packaging. We will work with you to resolve the issue quickly.
Payment
We accept a variety of payment methods including:
- Credit cards (Visa, MasterCard, American Express)
- Debit cards
- Net banking
- UPI (Unified Payments Interface)
- Mobile wallets (like Paytm, PhonePe,Google pay etc.)
Yes, we use secure payment gateways and SSL encryption to ensure that your personal and financial information is protected. All transactions on CulturalSaree.com are completely secure.
Currently, we do not offer Cash on Delivery (COD) as a payment option. All payments must be made online at the time of checkout.
If your payment fails during checkout, please try the following steps:
- Ensure you have entered the correct payment details.
- Verify if your bank or card provider allows online transactions.
- Try using a different payment method or card. If the problem persists, feel free to contact us at Contact@culturalsaree.com or Whatsapp or call at +91-9336626928 for further assistance.
Yes, once your payment is successfully processed, you will receive a payment confirmation via email, which will include details of your order and transaction.
In the rare event that you are charged but your order is not confirmed, please contact our support team immediately at contact@culturalsaree.com or whastapp at +91-9336626928 with your payment details. We will resolve the issue and either confirm your order or process a refund.
