Kindly Note:
Since our products are Handwoven, fabrics are pure and present the finest quality, they require careful handling. At CulturalSaree, we strive to deliver authentic, high-quality sarees to our customers. Due to the handcrafted nature of our products, we have specific guidelines for returns and exchanges:

Eligibility for Returns:

Returns are applicable only for Banarasi sarees, provided the following conditions are met:

1. The item is unused, unwashed, and in its original condition with all tags and packaging intact.
2. A 360° unboxing video is mandatory as proof to initiate any return. The video must clearly show the unopened package, the unboxing process, and any issues with the product.

• The return request must be raised within 3 days of delivery.To start a exchange, you can contact us at contact@culturalsaree.com Please note that return will need to be sent to the following address: Salarpur sarnath varanasi 221007
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  You can always contact us for any return question at  contact@culturalsaree.com
  

  
  Damages and issues

  Please inspect your order upon reception and contact us within 24 hours of delivery.If you receive a damaged or defective item, contact us at contact@culturalsaree.com
  Provide the mandatory 360° product opening video along with photos and a detailed description of the issue. Once verified, we will process an exchange or refund.
  
  

  Exceptions / non-returnable items

  
  Customized sarees, discounted products, or items purchased during special sales or  gift cards are not eligible for return.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Important Note

Without the required 360° unboxing video, we will not be able to process any return or refund request.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@culturalsaree.com.