FAQ
Frequently Asked Questions
Product
At CulturalSaree.com, we offer a wide variety of sarees, including:
- Banarasi Silk Sarees
- Pure Silk Sarees
- Cotton Sarees
- Georgette Sarees
- Designer Sarees
- Casual and Formal Sarees
We have options for every occasion, from traditional weddings to everyday wear.
Buying a saree from us is simple and hassle-free. Just browse our collection, select your preferred saree, and click on “Add to Cart.” Proceed to checkout and follow the steps to complete your purchase.
Yes, you can! We offer a premium collection of silk sarees that you can buy silk saree online. Our silk sarees are crafted from high-quality fabrics and are available in various designs to suit your style.
We recommend dry cleaning for silk and Banarasi sarees to maintain their delicate fabric and design. For cotton and casual sarees, you can follow the care instructions provided with the saree, but generally, they can be hand-washed or machine-washed in cold water.
For formal events and weddings, we recommend our Banarasi Silk Sarees or Pure Silk Sarees, which offer a blend of elegance and tradition. For casual outings or daily wear, you can opt for our lightweight cotton or georgette sarees. Our website’s detailed descriptions can help you choose based on fabric, style, and occasion.
Sarees typically come in one size, approximately 5 to 9 yards long, allowing for customization in the way they are draped. We also provide an unstitched blouse piece with each saree, which can be tailored to your size.
Contact
You can reach our customer service team via email at Contact@culturalsaree.com or by calling our helpline at +91-9336626928 We are available24/7, to assist you with any inquiries or issues.
you encounter any issues with your order, such as incorrect products, damage, or delays, please contact us immediately at our Email: Contact@culturalsaree.com or Whatsapp us at 9336626928 or call us at +91-936626928. Our team will assist you in resolving the issue as quickly as possible.
We strive to respond to all customer inquiries within 24-48 hours, depending on the volume of requests. For urgent matters, we recommend calling our helpline during business hours.
Currently, we only ship within India. However, if you have any questions or inquiries from abroad, you can still contact us via email at Contact@culturalsaree.com or whatsapp or call at 9336626928, we will do our best to assist you.
If you experience any technical issues or problems with our website, please contact our technical support team at contact@culturalsaree.com, and we’ll resolve the issue promptly.
We value your feedback! You can send your suggestions or feedback to contact@culturalsaree.com. We always appreciate hearing from our customers to help us improve our services.
Shipping & Returns
Yes, we provide shipping across India. No matter where you are located, we ensure that your saree reaches you securely and on time.
If your package is delayed, please contact us at contact@culturalsaree.com or call +91-9336626928 and we will assist you in tracking and resolving the issue.
Delivery typically takes 5-7 business days within India. You will receive tracking details once your order has been dispatched. We strive to ensure timely delivery of your order.
Kindly Note:
Since our products are Handwoven, fabrics are pure and present the finest quality, they require careful handling. At CulturalSaree, we strive to deliver authentic, high-quality sarees to our customers. Due to the handcrafted nature of our products, we have specific guidelines for returns and exchanges:
Eligibility for Returns:
Returns are applicable only for Banarasi sarees, provided the following conditions are met:
- The item is unused, unwashed, and in its original condition with all tags and packaging intact.
- A 360° unboxing video is mandatory as proof to initiate any return. The video must clearly show the unopened package, the unboxing process, and any issues with the product.
- The return request must be raised within 3 days of delivery.To start a exchange, you can contact us at contact@culturalsaree.com Please note that return will need to be sent to the following address: Salarpur sarnath varanasi 221007
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@culturalsaree.com
Damages and issuesPlease inspect your order upon reception and contact us within 24 hours of delivery.If you receive a damaged or defective item, contact us at contact@culturalsaree.com
Provide the mandatory 360° product opening video along with photos and a detailed description of the issue. Once verified, we will process an exchange or refund.Exceptions / non-returnable items
Customized sarees, discounted products, or items purchased during special sales or gift cards are not eligible for return.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Important Note
Without the required 360° unboxing video, we will not be able to process any return or refund request.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@culturalsaree.com.
Customized sarees, discounted products, or items purchased during special sales or gift cards are not eligible for return.
Please inspect your order upon reception and contact us within 24 hours of delivery.If you receive a damaged or defective item, contact us at contact@culturalsaree.com
Provide the mandatory 360° product opening video along with photos and a detailed description of the issue. Once verified, we will process an exchange or refund.
Payment
We accept a variety of payment methods including:
- Credit cards (Visa, MasterCard, American Express)
- Debit cards
- Net banking
- UPI (Unified Payments Interface)
- Mobile wallets (like Paytm, PhonePe,Google pay etc.)
Yes, we use secure payment gateways and SSL encryption to ensure that your personal and financial information is protected. All transactions on CulturalSaree.com are completely secure.
Currently, we do not offer Cash on Delivery (COD) as a payment option. All payments must be made online at the time of checkout.
If your payment fails during checkout, please try the following steps:
- Ensure you have entered the correct payment details.
- Verify if your bank or card provider allows online transactions.
- Try using a different payment method or card. If the problem persists, feel free to contact us at Contact@culturalsaree.com or Whatsapp or call at +91-9336626928 for further assistance.
Yes, once your payment is successfully processed, you will receive a payment confirmation via email, which will include details of your order and transaction.
In the rare event that you are charged but your order is not confirmed, please contact our support team immediately at contact@culturalsaree.com or whastapp at +91-9336626928 with your payment details. We will resolve the issue and either confirm your order or process a refund.
